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\"Leaders are everywhere, disseminated throughout the teams. They are found especially in the customer facing and interfacing jobs in order that decision- making will lead to long- lasting relationships with customers...leaders are customer and project champions who energise the group by virtue of their enthusiasm, interest, and know- how.\"
All the ideas above indicate that significant changes are going to take place. Those changes require new abilities from service managers, maybe even an \"update\" of their education. One of the most important abilities a manager requires are leadership skills, but the idea of what those skills are is changing as rapidly as the environment they are developed for. While emotional skills weren\'t an important part of a manager\'s education until recently, they are considered essential in our times. An example for this are classes like Personal development and Business Communication at our school as well as numerous manager seminaries that deal with related topics.
Some of the qualities that are often described as essential are vision, flexibility, loyalty, knowledge, charisma, high standards, the ability to motivate, empathy and persuasiveness. I think that tolerance, the knowledge of foreign languages and etiquette as well as enthusiasm for the job are also important traits. It is very interesting to see that most of them are character skills and do not necessarily depend on one\'s education.
Also new technology leads to significant changes, a knowledge of this sector is therefore very important to managers well knowing that competition, especially due to the Internet, is constantly growing.
I would like to finish my essay with one of the conclusions I drew from working on this essay. I think that no matter how well- organised a company may be, if the co-operation and relationships between managers and employees are not good, then the organisation will face some significant problems. Therefore I think that a basic tool of successful management are good relationships in-between the people the company consists of- the board, the general manager, the middle management, but also and especially every single employee, no matter what position he has.
\"Take care of the employees and customers,\" my father emphasised...My father knew that if he had happy employees, he would have happy customers, and then that would result in a good bottom line.
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